Privacy Policy

Effective Date: 29/01/2025

At [Your Company Name], we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information when you interact with our website or use our services:

Personal Details: Name, email address, phone number, and billing address.
Payment Information: Credit or debit card details processed securely via Stripe (we do not store your full payment information).
Account Details: Username, password, and preferences related to your account.
Website Usage Data: IP address, browser type, operating system, and other data collected via cookies or analytics tools.

2. How We Use Your Information

We use your information to:

Provide and improve our SEO services.
Process payments securely via Stripe.
Respond to enquiries, support requests, and feedback.
Send important updates, promotions, or service notifications (with your consent).
Comply with legal and regulatory obligations.

3. Payment Processing

We use Stripe as our payment gateway to process transactions. Stripe complies with PCI-DSS standards, ensuring the secure handling of your payment information. We do not store your credit card details; all sensitive payment information is handled directly by Stripe.

For more information on how Stripe protects your data, please refer to their Privacy Policy.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following scenarios:

With trusted third-party service providers (e.g., Stripe for payment processing).
To comply with legal obligations or respond to lawful requests from government authorities.
If required to enforce our terms of service or protect our rights.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes using encryption, secure servers, and access controls.

6. Cookies and Analytics

We use cookies and similar technologies to improve your experience on our website, analyse site usage, and deliver relevant content. You can manage cookie preferences in your browser settings.

7. Your Rights

Under Australian privacy laws, you have the right to:

Access the personal information we hold about you.
Request corrections to your personal information if it is inaccurate or incomplete.
Complain about a breach of privacy laws or this policy.

To exercise your rights, please contact us at [Contact Email/Phone Number].

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date.

10. Contact Us

For questions, concerns, or complaints about this Privacy Policy or the handling of your personal information, please contact us: privacy@diy-seo.com.au