Refund Policy
At [Your Company Name], we are committed to providing high-quality SEO services that deliver measurable value to your business. Our refund policy complies with Australian Consumer Law (ACL) to ensure a fair and transparent process for all customers.
Eligibility for Refunds
Under Australian Consumer Law, you are entitled to a refund if:
- The SEO service provided is not delivered as agreed or fails to meet its described purpose.
- The service contains a major fault or defect that cannot be resolved.
- The service does not comply with the guarantees provided under Australian Consumer Law.
We are not required to provide refunds for:
- A change of mind after the service has commenced.
- Unsatisfactory results due to external factors beyond our control (e.g., search engine algorithm updates or insufficient implementation of SEO recommendations).
- Delays caused by incomplete information or action from the customer.
Requesting a Refund
To request a refund, please contact us at refund@diy-seo.com.au with the following information:
- Your service agreement details (including invoice or receipt).
- A detailed explanation of the issue with the service provided.
We will review your request in line with Australian Consumer Law and respond within 7 business days.
Refund Process
- Approved refunds will be processed within 14 business days using your original payment method.
- For minor issues, we may offer alternative remedies such as adjustments to your campaign or additional services at no extra cost.
Limitations for Services
Given the nature of SEO services, refunds may not be provided if the service has been fully or partially delivered unless:
- There is evidence of a failure to deliver on the agreed scope of work.
- The service is deemed defective under Australian Consumer Law.
We do not guarantee specific rankings or traffic increases, as SEO results depend on various external factors, including competition, industry trends, and search engine updates.
Customer Satisfaction Guarantee
We aim to provide exceptional service and customer support throughout your SEO campaign. If you have concerns or feedback, our team is here to work with you and address any issues promptly.
For any questions or concerns about this policy, please contact us at refund@diy-seo.com.au